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Ask Me Anything - October 2020

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Beginner

How to apply new 'Call Variables Layout' to desktop layout?

Hi everybody,

 

I have created a new 'Call Variables Layout' in Finesse Administration
But no idea how to apply it to Agent's Desktop layout
All agents are still using 'Default Layout'

Capture.PNG

 

Does anybody can help

 

Thanks in advance

Sam

1 ACCEPTED SOLUTION

Accepted Solutions
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Enthusiast

Is it UCCX - if so

 

CUSTOM call variables layout-

After creating a custom layout in Finesse (lets say you named it "Test_Layout"), next step is to pass the layout name from the CCX script to use this layout.

 

To pass the layout name from the CCX script, here are the steps

 

a) In a CCX routing script - under Expanded Call Variables tab of the "Set Enterprise Call Info" Step, create an ECC variable called "user.layout". (Expanded call variables in short are called ECC variables)

b) Set the value of "user.layout" to the name of the custom call variables layout you created in Finesse ("Test_Layout").

c) Place a test call and validate

View solution in original post

2 REPLIES 2
Highlighted
Enthusiast

Is it UCCX - if so

 

CUSTOM call variables layout-

After creating a custom layout in Finesse (lets say you named it "Test_Layout"), next step is to pass the layout name from the CCX script to use this layout.

 

To pass the layout name from the CCX script, here are the steps

 

a) In a CCX routing script - under Expanded Call Variables tab of the "Set Enterprise Call Info" Step, create an ECC variable called "user.layout". (Expanded call variables in short are called ECC variables)

b) Set the value of "user.layout" to the name of the custom call variables layout you created in Finesse ("Test_Layout").

c) Place a test call and validate

View solution in original post

Highlighted

Thanks a lot ~! It works perfectly :)
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