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KomalJagtap26756
Beginner

How to automatic refresh page for supervisor.

 Hi all,

 

        I am looking for some help with this, I want to refresh the team data for supervisor and display the refreshed team data in table. For example, Suppose Supervisor Agent001 logged in , it will display all team data like Agent002, Agent003, Agent004 in table. Till now its working fine. But when any Agent changed their states for example, from Not Ready to Ready , that changed state should have to popup in the table.

 

Thanks in advance,

Komal

3 REPLIES 3
dekwan
Cisco Employee

Hi,

 

Is this a custom built gadget or are you referring to the out of the box Team Performance gadget? If it is Team Performance gadget, this data should be refreshed automatically.

 

Thanx,

Denise

Hi,

 

    We are developing custom supervisor desktop using Rest API’s and want to know how can we auto refresh team states.

 

Thanks

Hi,

 

Supervisors need to explicitly subscribe to get team information (https://developer.cisco.com/docs/finesse/#!subscription-management) to get the updated team states. Since this is an explicit subscription, you need to unsubscribe when the supervisor logs out.

 

Thanx,

Denise

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