How to automatic refresh page for supervisor.

[KomalJagtap26756]

 Hi all,

        I am looking for some help with this, I want to refresh the team data for supervisor and display the refreshed team data in table. For example, Suppose Supervisor Agent001 logged in , it will display all team data like Agent002, Agent003, Agent004 in table. Till now its working fine. But when any Agent changed their states for example, from Not Ready to Ready , that changed state should have to popup in the table.

Thanks in advance,

Komal

[dekwan]

Hi,

Is this a custom built gadget or are you referring to the out of the box Team Performance gadget? If it is Team Performance gadget, this data should be refreshed automatically.

Thanx,

Denise

[KomalJagtap26756]

Hi,

    We are developing custom supervisor desktop using Rest API’s and want to know how can we auto refresh team states.

Thanks

[dekwan]

Hi,

Supervisors need to explicitly subscribe to get team information (https://developer.cisco.com/docs/finesse/#!subscription-management) to get the updated team states. Since this is an explicit subscription, you need to unsubscribe when the supervisor logs out.

Thanx,

Denise