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How to change the Number of IVR ports in a UCCX?


I know this question has been asked before but it needs to be asked again, as previous answers do not seem to apply.   The simple quesiton is:  If you have a UCCX and if after install you check you check License information and you note that you have 150 IVR ports; how do you increase the number of ports to 300?  

I have been told that the number of ports is set by the class of the machine hardware and is not a license issue.   Others have suggested it is a license issue?   At the end of the day, however, I want a step by step procedure for adding more IVR ports to my deployment.   Even if that means buying more licenses (though I can not find a SKU).

I have several clients that have UCCX and are having calls that exceed the number of IVR ports.   Before we get into a discussion of CTI ports or Call Controll Groups, let me identify that I think they are the same.    I can create a CTI Call Control Group with 300 paths, but if I only have 150 IVR ports I am in serious trouble on the 151 call!

I had a lab system that installed under vmware with 150 ports.  No matter how I tried to configure the CVA it always came up 150 ports!   I added a NFR license to my lab and magically it turned it into a 12 IVR system, so licensing does have something to do with it!  

I have htis experience on Version 8 and now on Version 9!   I need more IVR ports than appear in the installation.  I want to know exactly the steps needed to increase the number of IVR ports to the maxium of 300 for an enhanced system!

I can refer CISOC TAC to several tickets I have opened on this subject all with unsatisactory answers!  Most recently 626743961

Peter Buswell (aka DrVoIP)       

Peter Buswell (aka DrVoIP)
2 Accepted Solutions

Accepted Solutions

Anthony Holloway
Cisco Employee
Cisco Employee