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d.vieritz
Beginner

How to change the time scale on charts produced by CUIC for UCCX

I am implementing a UCCX 9 system and chose CUIC as the reporting tool.  CUIC works fine but whenever you chose to view the report data in Chart form the time scale at the base of the chart displays in seconds.  You can see that an agent has been logged on for 100000 seconds etc.  This is not very useful.  Is there a way to change the timescale on charts?.   If we purchase a Premium license of CUIC does this give us the option to change the time scale?

Any help appreciated.

1 REPLY 1
prashraj
Cisco Employee

Hello,

This is an interesting question and might lean towards a bit of custom assistance.

You might want to open a case with Advanced services or PDI at cisco and check with them

Regards,

Prashanth

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