How to check concurrent users on UCCX 10.5

[iptsupport]

Hello All,

Can anyone tell me how i can check the concurrent users on Cisco Finesse 10.5?,

I have 35 premiums seats, but i don't know how many I am using concurrently.

any idea ?

[Chris Deren]

You can run "License Utilization Hourly Report" in CUIC to see agent/supervisors logins over time.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/user/guide/UCCX_BK_U89A45EB_00_uccx-historical-reporting-guide-106/UCCX_BK_U89A45EB_00_uccx-historical-reporting-guide-106_chapter_01.html

[Joshua Nordquist]

You can get into CUIC and run the license utilization report under

Stock>Historical>System>License Utilization Report

Run it for whatever time frame you are trying to check. it will show you concurrent agents and CTI port usage.

[deepakcn]

Hi,

I know its a little late to update this thread but felt like doing it  :)

If you want to check the total number of concurrent users using finesse desktop without having to run a CUIC report or check RTR, use the below steps.

1. URL : https://FQDN of master UCCX server/adminapi/agentstats

2. Put in the admin user ID and password when requested

Here is an example from my lab : 

https://denair88.cisco.com/adminapi/agentstats

<agentStats>

<loggedIn>1</loggedIn>

<ready>0</ready>

<notReady>1</notReady>

<talking>0</talking>

</agentStats>

This will show the total number of logged in agents =1  (<loggedIn>1</loggedIn>)

Also shows the logged in agent is in not ready state. (<notReady>1</notReady>)

Thanks and Regards,

Deepak Nair

[mightyking]

Thank you deepakcn, very helpfull information.

MK