how to check seat License consumed in UCCX 8.5

[Leo Salcie Tejeda]

Hi,

How to check real time status of seat license consumed on UCCX server 8.5?

Thanks in advance.

Regards

[anchoudh · Accepted solution]

Hi ,

Please refer the below thread,

https://supportforums.cisco.com/thread/2137533

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If you want to track the realtime overall logged in Agents (Ready\Not  Ready\Talking)  only, than you can use the real time reporting tool.

UCCX Admin->Tools->Real Time Reporting.

Click on the Report->Overall Cisco Unified Contact Center Express status.

Here in the above section you will see this information.

Note:  Lets say you have 50 Agent seat (for an example) license, if you try to  log in the 51th Agent, this 51th instance will get an error message  saying that all the licenses have been consumed thus making it not to  log in.

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Hope it helps.

Anand

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[Leo Salcie Tejeda]

I have found the threat 50 second ago , Thanks