how to config unified mobile agent

[bo liu]

hello everyone

i lookup some doc. to config the Unified MA

i use IPCC 8.0 (CUCM ICM CVP is 8.0) i config MA but when i call in the ICM return no device targets...but i really config it ....

next is my config:

in CUCM 8.0

i creat a local CTI port :LCP5000F0030 and give it a DN 60030 (my CUCM pim is 5000)

i creat a network CTI port : RCP5000F0030 and give ti a dn 913311173269 (9 is the number for target the number is goto PSTN... and 13311173269 is a mobile phone number)

in ICM

i open the MA in agent desk setting and CTI OS

i creat a device target

name:60030

global address:60030

configuration parameters:/devtype ciscophone /dn 60300

and i creat a lable : 60030.CM_pg (CM_pg is my CUCM routing client)

now i login the agent use agent ID 50000

agent ID :50000

instrument:60030

phone number 913311173269

if i use call by call login ,when i ready and call in the CC the ICM return no device target

if i use nailed connection the agent desktop return possible causes are invalid instrument;media termination problem or other CM issue

[bo liu]

i use CVP SIP call flow wiht CVP comprehensive model ,so the call come fome the CVP PG.....

please.....help me .......

[bo liu]

1

[bo liu]

1

[Senthil Kumar Sankar]

Just had a look, Is this correct ? Is the DN on LCP is 60030 or 60300

configuration parameters:/devtype ciscophone /dn 60300

Regards,

Senthil

[bo liu]

60030....

[Senthil Kumar Sankar]

Your configuratrion parameter is incorrect. Please check

[bo liu]

i change the lable to 60030.CVPpg also not work...

[SRINIVASAN SENTHAMARAI KANNAN]

Hi,

It seems the configuration is incorrect, please use the below configuration

• Enable mobile agent in CTI OS installation setup
• Create two CTI port as below,

                    LCP5000F0030   DN  60030

                    RCP5000F0030   DN  60031

• Enable mobile agent check on ICM agent desk setting.
• Add device target or agent targetting rule for the CTI port DN
• Add static route in CVP ops console 600>cucm ip address
• Use the below login method

          agent ID :50000

          instrument(LCP Port DN):60030

          phone number 913311173269

Regards,

Srinivasan

Please rate if this help

[bo liu]

hi srinvasan

i change my config ,now my config is same as yours.

but also give me no device target.......

[bo liu]

• Enable mobile agent in CTI OS installation setup yes i enable it
• Create two CTI port as below,

                    LCP5000F0030   DN  60030

                    RCP5000F0030   DN  60031

• Enable mobile agent check on ICM agent desk setting.
• 
• Add device target or agent targetting rule for the CTI port DN  i look at some doc. say only need creat LCP DN

the TEST.nic is a routing client connect to another instance ,and use that instance goto CVP ,so this device target i also creat to that instance

• 
• Add static route in CVP ops console 600>cucm ip address
• 
  
• Use the below login method

          agent ID :50000

          instrument(LCP Port DN):60030

          phone number 913311173269

nailed connection 

when i login the error

if i use call by call when the call goto agent , the router log viewer show no device target

and i find another problem the RCP ip address is wrong the 10.10.10.33 is right and 10.10.10.37 is another instance icm...i dont know how the CTI port regester to CUCM...

[bo liu]

1

[SRINIVASAN SENTHAMARAI KANNAN · Accepted solution]

HI,

Please use the below configuration for adding device target and remove the label..

/devtype CiscoPhone /dn 60030

/devtype CiscoPhone /dn 60031

Regards,

Srinivasan

[bo liu]

thanks for you replay

/devtype CiscoPhone /dn 60030 is right ,and i'm not remove the lable now the MA is work!

then i have another question .

how to record the mobile agent 's call ?

how to config the mobile agent auto ready after disconnect the call ?

[bo liu]

i find how to auto ready

onlly one question how to sound recording the MA call