how to config unified mobile agent

[bo liu]

hello everyone

i lookup some doc. to config the Unified MA

i use IPCC 8.0 (CUCM ICM CVP is 8.0) i config MA but when i call in the ICM return no device targets...but i really config it ....

next is my config:

in CUCM 8.0

i creat a local CTI port :LCP5000F0030 and give it a DN 60030 (my CUCM pim is 5000)

i creat a network CTI port : RCP5000F0030 and give ti a dn 913311173269 (9 is the number for target the number is goto PSTN... and 13311173269 is a mobile phone number)

in ICM

i open the MA in agent desk setting and CTI OS

i creat a device target

name:60030

global address:60030

configuration parameters:/devtype ciscophone /dn 60300

and i creat a lable : 60030.CM_pg (CM_pg is my CUCM routing client)

now i login the agent use agent ID 50000

agent ID :50000

instrument:60030

phone number 913311173269

if i use call by call login ,when i ready and call in the CC the ICM return no device target

if i use nailed connection the agent desktop return possible causes are invalid instrument;media termination problem or other CM issue

[bo liu]

1

[SRINIVASAN SENTHAMARAI KANNAN]

Hi,

For mobile agent recording, please refer SRND on pg.no 180 section CAD Silent Monitoring and Recording.

You need to turn On the SPAN feature (Switch Port Analyser) and will allow mobile agent RTP session for recording and if time permits i will post you the detailed steps in the same forum.

Regards,

Srinivasan

[bo liu]

thanks very much！！

can you tell me which SRND? UCCE ?

[SRINIVASAN SENTHAMARAI KANNAN]

UCCE SRND.

[bo liu]

hi i look up the UCCE SRND

i find the Cisco VoIP Monitor Service can record the RTP

but what is the Cisco VoIP Monitor Service? is another product?

[bo liu]

hi...

[bo liu]

1

[bo liu]

1