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Beginner

how to config unified mobile agent

hello everyone

i lookup some doc. to config the Unified MA

i use IPCC 8.0 (CUCM ICM CVP is 8.0) i config MA but when i call in the ICM return no device targets...but i really config it ....

next is my config:

in CUCM 8.0

i creat a local CTI port :LCP5000F0030 and give it a DN 60030 (my CUCM pim is 5000)

i creat a network CTI port : RCP5000F0030 and give ti a dn 913311173269 (9 is the number for target the number is goto PSTN... and 13311173269 is a mobile phone number)

in ICM

i open the MA in agent desk setting and CTI OS

i creat a device target

name:60030

global address:60030

configuration parameters:/devtype ciscophone /dn 60300

and i creat a lable : 60030.CM_pg (CM_pg is my CUCM routing client)

now i login the agent use agent ID 50000

agent ID :50000

instrument:60030

phone number 913311173269

if i use call by call login ,when i ready and call in the CC the ICM return no device target

if i use nailed connection the agent desktop return possible causes are invalid instrument;media termination problem or other CM issue

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted

how to config unified mobile agent

HI,

Please use the below configuration for adding device target and remove the label..

/devtype CiscoPhone /dn 60030

/devtype CiscoPhone /dn 60031

Regards,

Srinivasan

View solution in original post

22 REPLIES 22
Highlighted
Beginner

how to config unified mobile agent

i use CVP SIP call flow wiht CVP comprehensive model ,so the call come fome the CVP PG.....

please.....help me .......

Highlighted
Beginner

how to config unified mobile agent

1

Highlighted
Beginner

how to config unified mobile agent

1

Highlighted
Cisco Employee

how to config unified mobile agent

Just had a look, Is this correct ? Is the DN on LCP is 60030 or 60300

configuration parameters:/devtype ciscophone /dn 60300

Regards,

Senthil

Highlighted
Beginner

how to config unified mobile agent

60030....

Highlighted
Cisco Employee

how to config unified mobile agent

Your configuratrion parameter is incorrect. Please check

Highlighted
Beginner

how to config unified mobile agent

i change the lable to 60030.CVPpg also not work...

Highlighted

how to config unified mobile agent

Hi,

It seems the configuration is incorrect, please use the below configuration

  • Enable mobile agent in CTI OS installation setup
  • Create two CTI port as below,

                    LCP5000F0030   DN  60030

                    RCP5000F0030   DN  60031

  • Enable mobile agent check on ICM agent desk setting.
  • Add device target or agent targetting rule for the CTI port DN
  • Add static route in CVP ops console 600>cucm ip address
  • Use the below login method

          agent ID :50000

          instrument(LCP Port DN):60030

          phone number 913311173269

Regards,

Srinivasan

Please rate if this help

Highlighted
Beginner

how to config unified mobile agent

hi srinvasan

i change my config ,now my config is same as yours.

but also give me no device target.......

Highlighted
Beginner

how to config unified mobile agent

  • Enable mobile agent in CTI OS installation setup yes i enable it
  • Create two CTI port as below,

                    LCP5000F0030   DN  60030


                

                    RCP5000F0030   DN  60031


  • Enable mobile agent check on ICM agent desk setting.
  • Add device target or agent targetting rule for the CTI port DN  i look at some doc. say only need creat LCP DN

the TEST.nic is a routing client connect to another instance ,and use that instance goto CVP ,so this device target i also creat to that instance

  • Add static route in CVP ops console 600>cucm ip address

  • Use the below login method

          agent ID :50000

          instrument(LCP Port DN):60030

          phone number 913311173269

nailed connection 

when i login the error

if i use call by call when the call goto agent , the router log viewer show no device target

and i find another problem the RCP ip address is wrong the 10.10.10.33 is right and 10.10.10.37 is another instance icm...i dont know how the CTI port regester to CUCM...

Highlighted
Beginner

how to config unified mobile agent

1

Highlighted

how to config unified mobile agent

HI,

Please use the below configuration for adding device target and remove the label..

/devtype CiscoPhone /dn 60030

/devtype CiscoPhone /dn 60031

Regards,

Srinivasan

View solution in original post

Highlighted
Beginner

how to config unified mobile agent

thanks for you replay

/devtype CiscoPhone /dn 60030 is right ,and i'm not remove the lable now the MA is work!

then i have another question .

how to record the mobile agent 's call ?

how to config the mobile agent auto ready after disconnect the call ?

Highlighted
Beginner

how to config unified mobile agent

i find how to auto ready

onlly one question how to sound recording the MA call

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