How to Configure Auto Attendance on C2911-CME-SRST/K9

[A.HASEKE1]

Dear All,

This is first time we use Cisco IP Telephony solution. 

we have this :-

1- C2911-CME-SRST/K9       2911 Voice Bundle w/PVDM3-16,FL-CME-SRST-25, UC License PAK

2- VIC2-4FXO

3- CP-7945G=      QTY1

4- CP-7942G=      QTY3

5- CP-7931G        QTY1

we did all the basic configuration , we can call each other extensions and we can call out lines

and also we can receive incoming calls direct to operator on extension 400 .

now we want to add Auto Attendance , any one can help us ?

Thanks 

[Carlo Poggiarelli · Accepted solution]

Hi.

As auto attendant solution you can use Basic Automatic Call Distribution which consists on a tcl script that runs on your Voice Gateway.

You need to download a package from Cisco Download Center which contains the mentioned script and audio files needed to make it work.

Here is a doc explaining how it works and how to implement it

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl/40bacd.html

Hope This Helps 

Regards

Carlo

[A.HASEKE1]

Hi Carlo,

I'm downloading the package now , i'll do my best and get back to you :)

Thanks Alot

[Carlo Poggiarelli]

Hi.

Glad to help.

If you have further queries don't hesitate to post here.

Cheers

Carlo

[A.HASEKE1]

Hi Carlo,

it seams need a valid contract to to download these files .

in the end i found all files except this file app-b-acd-3.0.0.2.tcl

if you have it can you send it to me please ?

Thanks in advance .

[A.HASEKE1]

Hi Carlo,

I have Done All Configuration for AA , everything is working fine except i can't hear my greeting message , when i dial 0 its going to operator or if i dial 3 following by extension number its going to that extension .

why i can't hear my greeting message ?

thanks 

[Carlo Poggiarelli · Accepted solution]

Hi.

Are you using a custom greeting?

If so check if you have encoded it in the right format which should be 8khz 8 bit mono ulaw

once you have uploaded it you should issue the command

audio-prompt load flash:filname.au

Let me know 

Regards

Carlo

[A.HASEKE1]

Hi,

Yes, i'm using a custom greeting .

i'll check and let you know .

Thanks Alot 

Ahmed

[A.HASEKE1]

Hi Carlo,

I convert the file using audacity software , its working fine now .

Many thanks for your help .

All Best,

Ahmed