12-01-2009 02:25 AM - edited 03-14-2019 04:55 AM
Hi,
My script needs to call 2 external contacts (2 different triggers) and make them connect.
So i'm using "Place Call" Step for the 2 calls, and when they're connected, I don't find a way to connect them together...
Can someone help ?
Thx
Fabian
12-01-2009 06:33 AM
This is, unfortunately, not possible within IP IVR or CCX. There is no way to join or conference contacts together. I would suggest adding yourself to the PER through your Cisco AM.
12-01-2009 07:21 AM
Ok. So I won't try it anymore ?
What's PER ?
12-01-2009 07:25 AM
Product Enhancement Request
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