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Beginner

How to connect to a CTI Server

Where do I find documentation/Example Code/Libraries on how to Connect to a CTI Server and listen on all events?

I'm searched around this board as well as on devNet and am quite lost. 

 

Thanks!

 

6 REPLIES 6
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Contributor

Re: How to connect to a CTI Server

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Beginner

Re: How to connect to a CTI Server

i'm trying to implement a listener into the CTI Server. 

I'm kind of lost as too how to achieve that.

 

I've seen the term GED-188 thrown around. 

Are there existing CTI libraries that support this functionality?

All the information I can find that sort of support what I want to implement are for the no longer supported CTIOS.

Highlighted
Cisco Employee

Re: How to connect to a CTI Server

Hi,

 

Yes, you need to use the CTI Protocol (GED-188) to connect to the CTI Server. You can find the documentation from the link Gerry provided as well as here: https://developer.cisco.com/site/cti-protocol/overview/

 

Thanx,

Denise

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Beginner

Re: How to connect to a CTI Server

I found most the links in the Getting Started sections to be broken.

Specifically this portion: 

 

Cisco ICM Product Training Part 1
Cisco ICM Product Training Part 2
Cisco IP Contact Center Enterprise

Do I have to join a partner program to get to these resources? 

Highlighted
Cisco Employee

Re: How to connect to a CTI Server

Hi,

 

The page is a bit outdated and they changed the training links since then. We are aware of the broken links.

 

Thanx,

Denise

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Beginner

Re: How to connect to a CTI Server

What libraries (and languages) are available for GED-188?

and what's the best way to get libraries/test apps?

 

Thanks!