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How to develop a UCCX Script with Hot link feature as in CVP

ciscorajaraman
Level 1
Level 1

Hi,

Is there a way in UCCX  to give customer an option like "Press 9 at any time to talk with agent ". This feature is available in CVP but I do not know how this can be done in UCCX. Kindly let me know if  this is possible in UCCX.

1 Reply 1

Chris Deren
Hall of Fame
Hall of Fame

Sure, simply use Goto step and redirect the call to script logic with Select Resource step.  So, under each Menu, Digit Collect, etc map digit 9 to go to this step.

HTH,

Chris