How to differentiate Finesse notifications which comes in response for particular sandbox lab Unified Contact Center Express 12.5 Lab, 12.0 lab & 11.6 lab.

[KomalJagtap26756]

Hi there,

           Actually I have catched events based on API Guide 12.0.For this lab functions working properly.There is 2 Participants with their  states.How to take particular Participant with their state.I have handled event based on 12.0's API's.But now 12.0 lab is not availabe.Now I have connected 12.5 lab.So, how to differentiate events for particular API's.

Thanks in advance,

Koaml

[dekwan]

Hi,

The events for 12.0 and 12.5 should be the same for the most part. 12.5 might have additional fields, but it has all the fields from 12.0. So what you were doing for 12.0 should still be applicable.

Thanx,

Denise