Solved: Re: How to disable IE 11 from coming forward when receiving a call

joerunning · ‎03-22-2021

We recently began switching our agents from Chrome to IE 11 while they are using Finesse and UCCX 12.5.

Agents have begun complaining that IE 11 always bring the entire browser forward upon receiving an inbound call, a behavior they never experienced while using Chrome. I've not been able to find any information that specifically allows or disables this behavior so that IE defaults to a simple taskbar notification or flashing tab notification.

Any help would be appreciated.

bill.king1 · ‎03-22-2021

Hi, so a couple things:

-Why are you moving agents to IE11? Support for IE with UCCX is deprecated, here's a link about it.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/uccxcompat12_0_5_SU1.html#Supported_Browsers

-Is it possible that you have toaster notifications enabled? If you disable it, do you not have the issue?

-Is the resolution at or higher than what is listed in the compatibility matrix above?

View solution in original post