How to do a Place Call Step

[IP_Cartel]

Hi does anyone have a sample to setup a place call step in a script?  I want to be able to let the script go to a step place a call, no answer go to the next step.  In the no answer I have a go to label.

I created a destination: String type

What is the call control group ID, dialog groups, and call contact fields?  those are the fields I need to setup.

thank you

[Roger Kallberg]

Have you done any searching on this before asking for help? I did a simple search on Google, other search engines will likely work as good if you have other preferences, for “place call step uccx” and got these results.

https://developer.cisco.com/docs/contact-center-express/#!the-place-call-step/the-place-call-step

https://developer.cisco.com/docs/contact-center-express/#!place-call-step

In general developer.cisco.com, aka DevNet, had very useful information on this type of topic.

[IP_Cartel]

I did a bit of googling on it and I couldn't find much. ill go through these links. thank you

[IP_Cartel]

I also figured posting a request someone would have one already built out (aef) i can reference.

[Roger Kallberg]

That’s the lazy way out. I’m a strong believer in doing it yourself to get the best possible learning experience as that would make you a better engineer in the long run. If you get it served to you’ll loose out on a great opportunity to grow and evolve your knowledge base.

[IP_Cartel]

No doubt I agree.  The issue today is we are the jack of all trades.  We now cover routing switching infosec voice servers help desk scripting and the list goes on.  When I call TAC I always run into the same phrase, "Oh, I only work in this area." I always think wow it would be nice if could just specialize in one thing.  Folks like me have to cover a lot more surface across many platforms. Back in the good old days we would be able to setup a Linux server on one of the racks run Half-Life and play a few games during lunch.  Those days are long gone. 

[IP_Cartel · Accepted solution]

the call control groups are these under uccx admin:  

I was okay leaving the diaglog groups empty. works now.