How to enable wrap-up mode in Finesse Non-gadget sample

[ajay.win0708]

Hi,

Please help in how to change agent state to wrap-up mode after the call disconnect in finesse non-gadget sample.

Regards,

Ajay jha

[ewindgat]

Are you using the Finesse APIs or as a gadget?

[ajay.win0708]

Hi ewindgat,

We are using non-gadget sample where API is called, also while BAResponse value is not getting changed when we are PUT the value as ACCEPT in requestedaction.

<Dialog>

<requestedAction>ACCEPT</requestedAction>

<targetMediaAddress>122030</targetMediaAddress>

</Dialog>

Please help in also how the finesse will dial automatically once the data accept in finesse Non gadget sample.

Regards

Ajay Jha

[ewindgat]

Have you reviewed the non-gadget sample? There are examples there that could help.

[ajay.win0708]

Hi ewindgat,

Yes review and also gone through finesse webservice, but unable to find details about same. After that I cam on forums so that issue get resolve.

[ewindgat · Accepted solution]

have you seen the Click to Dial gadget, that describes how to dial a number.

You may also want to look at UCCX or UCCE APIs.

[ajay.win0708]

Hi ewindgat,

We are able to make calls through Non Gadget Sample. Only question is that auto dialling is not happen when the case is hit to finesse. For which have checked the demo and sample, where it's say BAResponse value should changed which we tried but no result.

<Dialog>

<requestedAction>ACCEPT</requestedAction>

<targetMediaAddress>122030</targetMediaAddress>

</Dialog>

Regards,

Ajay jha

[ewindgat]

Is this new development, or was this working at one time, and now its not. Did you have a Finesse upgrade?