cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
205
Views
30
Helpful
9
Replies
Beginner

How to find system default prompts in UCCX 11.6

We are looking for where to find the default system prompts in our UCCX 11.6 system and not sure how to access them for use in a script about number in queue.

Any ideas how/where to find them?

9 REPLIES 9
VIP Advisor

Re: How to find system default prompts in UCCX 11.6

Browse the ISO:

\Cisco\contactcenterexpress\RPMS\UCCX07_Prompts-8.0.1-1.i386.rpm\UCCX07_Prompts-8.0.1-1.i386.cpio\.\common\cisco\uccx\Prompts\system\G711_ULAW\g711.tgz\g711.tar

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
Beginner

Re: How to find system default prompts in UCCX 11.6

If you just want to see a list of the system prompts available, then use this link:

https://routeswitchblog.com/2013/12/06/uccx-system-prompt-list/

Collaborator

Re: How to find system default prompts in UCCX 11.6

When you mention number in a queue do you know you can use the Create Generated prompt step to generate numbers for this without directly referencing the system prompts? This might not be relevant to what you are trying to do but I thought it was worth mentioning.

 

Capture.PNG

Collaborator

Re: How to find system default prompts in UCCX 11.6

You can also use the CLI to list file using the file uccx list prompt_file command - example below.

 

admin:file uccx list prompt_file system/G711_ULAW/en_US/*
<dir> AA
<dir> ICD
<dir> ICM
<dir> SNU
<dir> SSA
<dir> UserDialog
<dir> gen
continue_enter_number.wav credit_of.wav
did_not_hear_name.wav enter_phone_number.wav
finished.wav goodbye.wav
name_cancelled.wav name_confirm.wav
name_not_found.wav no_phone_number.wav
of.wav past.wav
pound.wav spell.wav
spell_again.wav spell_another.wav
star.wav system_problem.wav
thankyou.wav try_again.wav
unrecov_error_rec.wav welcome.wav
dir count = 7, file count = 22

Beginner

Re: How to find system default prompts in UCCX 11.6

If I type this command in literally as I see it in your post I get no such file/directory can be found. Thoughts?
VIP Advisor

Re: How to find system default prompts in UCCX 11.6

I like to just use the prompt literal, instead of adding a new step and new variable.

E.g.

If intPlaceInQueue was 12

N[intPlaceInQueue] = "Twelve"
#[intPlaceInQueue] = "Twelfth"
S[intPlaceInQueue] = "One Two"

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
Beginner

Re: How to find system default prompts in UCCX 11.6

Do you create a variable and step for each literal place setting?
Highlighted
VIP Advisor

Re: How to find system default prompts in UCCX 11.6

Nope, just use it where you would normally use a prompt variable.

E.g., Play Prompt (--Triggering Contact--, P[YouAreThe.wav] + #[position_in_queue] + P[CallerInQueue.wav])

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
Beginner

Re: How to find system default prompts in UCCX 11.6

Thanks for this, we did utilize a Create Generated prompt, but our settings are different. We'll try this for sure.
CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards
This widget could not be displayed.