09-24-2015 03:41 AM - edited 03-15-2019 06:12 AM
Hello Everyone,
Can anyone please let me know how to generate report against talktime in CUIC? As an example, suppose I want to create a inbound call report to see howmany calls were lasted for less than or equal to 10 mins out of total inbound calls. If i receive totall 200 calls for a specific time repiod then can i check how many calls of total 200 were lasted for lessthan or equal to 10 min?
Please help.
09-24-2015 07:37 PM
Arnab , you will have to create the custom template for your requirement in CUIC as Standard stock template does not cover this.
Probably , you can download answered call report from CUIC & apply excel formula's logic to get result you are looking for .
09-28-2015 01:38 AM
Thanks Manjunath for your time to response. But can you please tell me the exact process to create the custom template? Thanks much for your time and help.
09-28-2015 02:17 AM
Enclosed sample template that i have .( These sample templates are for CUIC 9.x version)
+Login to CUIC (as Admin) - Click on Import tab to import them in your CUIC.
+ Select Realtime & you are done.
Go though the collection that are imported ie: Call type report . for your requirement. (Refer to CUIC guide for more details)
Suggest you to go through CUIC DB schema guide to make more use of it.
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_9_0_1/reference/guide/UCCE_BK_D832C827_00_database-schema-guide.pdf
09-28-2015 02:24 AM
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide