We have ECE up and running on one of our Major customers, and we need to get ECC variable on finesse for a chat (either on ECE gadget or any customize gadget).
We have customized the ECE form and set the ECC variable by following ECE Admin guide, now I can see ECC variable are available in the TCD(Termination Call Detail ) table but I need to get this ECC variable on finesse gadget when the chat initiate but we are not getting any data on the gadget.
We have expertise in voice gadget development where we can easily get (CallVariable, ECC variable ) in the voice gadget but we are not getting these values in chat (ECE Gadget).
If you have any doc, which can help us to achieve this, would be grateful.
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