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How to get "Not-Ready" and "Working" Agents to show in UCCX Wallboard

ERNESTO_VE
Level 1
Level 1

Hello.

I have a wallboard to show some information and statistics of the CSQ of my UCCX 11.6.
Right now I can see variables like: Logged In Agents, Available Agents, Talking Agents, etc. but I also need to be able to see how many Not-Ready Agents and Working Agents are within a specific CSQ, and I have not been able to get the variables to achieve this.
 
I am attaching my "parameters.cfg" in TXT format.
 
Does anyone know which variables should I place in order to obtain information on how many Not-Ready Agents and Working Agents are within a specific CSQ?
 
Thanks in advance.
 
ErnestoG!
1 Reply 1

Sean Lynch
Level 7
Level 7

...just curious, did you ever get this resolved?

-Sean