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Yangjp715
Explorer

How to get variable number on desk phone with IPPA

Hi there,

I set a variable by using "set enterprise call info" as string type, the customer needs to enter their customer number, then this number will be shown on the screen of agent's desk phone. but right now it is unknown number, i can see the number on the CUIC report, is there anyone who know the reason?

Our UCCX version is 9.0.2

Thanks in advance!

Eric

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