cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
300
Views
0
Helpful
2
Replies

How to I get JTAPI based caller information to be popped to the agent

e.giron
Enthusiast
Enthusiast

How to I get JTAPI based caller information to be popped to the agent? for example I have an application with 6 triggers and based on which trigger was used to call the application a screen pop will display to the agent a message. So they know which line was called.

2 Replies 2

I'm going to assume you are using CAD with CCX since you haven't specified otherwise.

This is called Enterprise Data. You will need to configure your script to pass this information to CAD for the agent to see. Enterprise Data has been covered on the forum before and in the documentation. Here is one link:

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&topicID=.ee6fe12&fromOutline=&CommCmd=MB?cmd=display_location&location=.2cc1c7b2

Thanks I got it..

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: