How to identify who transfer the call in CUIC reporting.

ccg-collab1 · ‎05-20-2016

Hi All,

Currently we are checking the issue where the call routed CSQ column extracted from Agent wrap-up data detail report is blank. I understand that it seems like this was a transfer-in transaction that is why it is blank. My question is how to know who transfer the call to AGENT67 and what report should I extract to see this? I attached the Image for reference.

Appreciate your help.

Thank you

Deepak Rawat · ‎05-20-2016

Check Agent Call Summary report as it shows the number of calls that are transferred in to and transferred out by the agent, and the number of conference calls in which the agent participated.

Regards

Deepak

ccg-collab1 · ‎05-21-2016

Hi Deepak,

Thank you so much for your response. How to know who transferred the call to the Agent? is there a specific report that should I extract to see this?

Thanks,

Deepak Rawat · ‎05-22-2016

Unfortunately there is no such report within CUIC

Regards

Deepak

jmoore0319 · ‎04-10-2018

Good morning,

Is there a way to see where an agent transferred out calls to in CUIC (ver. 11.6)? Thanks!