How to integrate Nuance ASR with CVP & from where we can download NGB?

[juber.mulani77]

Hi,

I have no idea about integration of Nuance with CVP.

Could somebody please share any guild lines/docs/blog to follow for integration of Nuance ASR, creating grammar files , using these with form element files etc?

I have also tried to download Nuance Grammar Builder (NGB) but no luck? Any help on this will be great.

Thank you.

[rguvvala · Accepted solution]

Hi Juber,

Integration of CVP with Nuance covers under configuration guide.

Configuration Guide for Cisco Unified Customer Voice Portal, Release 10.5(1) - Gateway Configuration [Cisco Unified Cus…

Thank You.

[juber.mulani77]

Thanks it covers almost all. Thanks a ton Raghavendra.

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