How to integrate "user.microapp.video_prompt" ECC variable in UCCE
We are currently integrating Video calling to the contact centre. From one of my team mate i got to know that "user.microapp.video_prompt" ECC variable can be used to detect whether the customer call is video call or audio call. Based on the outcome of this Variable we want to transfer the call to correct skillgroup or Queue (Audio/Video).
But we are not sure on how to integrate this variable in our UCCE script to take routing decisions.
here the solution. On VBA Code add PtrSafe after the Declare statements, *** TIP: Save file as .XLT 32Bit Config - VBA64Bit Config - VBAPrivate Declare Function SHBrowseForFolder _Lib "shell32" _( _lpbi As BrowseInfo _) _As...
we recently announced new addition in our portfolio : Webex Desk Pro.
The Webex Desk Pro is designed for executive desktop and focus rooms that accommodate one to two people.
It is an all-in-one premium collaboration and productivity devi...
i understand there is api and macro can be used to connect to service now via the touch panel . the problem in my organisation is that there is a need to connect to a proxy to be able to connect to service now how can i do that ? htt...
we recently announced new addition in our portfolio : Webex Room USB.
Cisco Webex® Room USB is a lighter version of the Webex Room Kit Mini that works as an extension of your laptop/desktop to provide advanced camera/a...