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How to log out an agent from finesse when we close the web page

windleaf5188
Beginner
Beginner

Hello, I use Finesse Cisco Finesse 11.5 RESTAPI for my website,  I want to know if a user is logged and  how to let the user log out automatically after the web page is closed for 30 minutes.

Thank you very much.

1 ACCEPTED SOLUTION

Accepted Solutions

Hi,

Are you using UCCE or UCCX? In UCCE, there is the Logout non-activity time that you can set to 30 mins. UCCX doesn't have this sort of configuration.

Thanx,

Denise

View solution in original post

3 REPLIES 3

Sascha Monteiro
Frequent Contributor
Frequent Contributor

do you want to log out the user 30 min after the window/tab is closed?

if you want to do it straight away you can add a window unload function

$( window ).unload(function() {

    // do the agent logout

  return "Bye now!";

});

Hi,

Are you using UCCE or UCCX? In UCCE, there is the Logout non-activity time that you can set to 30 mins. UCCX doesn't have this sort of configuration.

Thanx,

Denise

Hello, Denise, thank you  very much with your help. Yes, I use UCCE and I've done the configuration of logout non-activity.

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