cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1831
Views
5
Helpful
3
Replies
Highlighted
Beginner

How to log out an agent from finesse when we close the web page

Hello, I use Finesse Cisco Finesse 11.5 RESTAPI for my website,  I want to know if a user is logged and  how to let the user log out automatically after the web page is closed for 30 minutes.

Thank you very much.

Everyone's tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Cisco Employee

Re: How to log out an agent from finesse when we close the web page

Hi,

Are you using UCCE or UCCX? In UCCE, there is the Logout non-activity time that you can set to 30 mins. UCCX doesn't have this sort of configuration.

Thanx,

Denise

View solution in original post

3 REPLIES 3
Highlighted
Frequent Contributor

Re: How to log out an agent from finesse when we close the web page

do you want to log out the user 30 min after the window/tab is closed?

if you want to do it straight away you can add a window unload function

$( window ).unload(function() {

    // do the agent logout

  return "Bye now!";

});

Highlighted
Cisco Employee

Re: How to log out an agent from finesse when we close the web page

Hi,

Are you using UCCE or UCCX? In UCCE, there is the Logout non-activity time that you can set to 30 mins. UCCX doesn't have this sort of configuration.

Thanx,

Denise

View solution in original post

Highlighted
Beginner

Re: How to log out an agent from finesse when we close the web page

Hello, Denise, thank you  very much with your help. Yes, I use UCCE and I've done the configuration of logout non-activity.