I have a customer request and I am not so good in CCX script, so I hope someone can help me (maybe is the solution not so complicated).
We have still a CCX script where we use the step "Get Call Contact Info" to save the calling party number in a variable (ANI). We use this variable to start the search in the customer's CRM with the calling party number via Finesse workflow.
Now ask the customer if it is possible to user only the last 5 numbers of the calling party number to do the search, because the format of the telephone number in the CRM's database is saved in different formats.
How can I change this value with a CCX step and save in a variable to user this for the search?
Thanks in advanced for your help.
Solved! Go to Solution.