I am attempting to setup a screen pop, putting the ANI at the end of a predetermined URL to create a Remedy ticket when an agents call is answered. I get everything working on populating the URL, expect it puts an extra ? after the pre-determined URL, and before the ANI. Any help would be greatly appreciated.
Sample pre-determined url:
http://remwebprod:8080/arsys/servlet/ViewFormServlet?server=remappprod&form=HPD%3AHelp Desk&view=Best Practice View&mode=Submit&F820000000=
http://remwebprod:8080/8080/arsys/servlet/ViewFormServlet?server=remappprod&form=HPD%3AHelp Desk&view=Best Practice View&mode=Submit&F820000000=?8705551212
I assume you're attempting this using Desktop Administrator. If so you should set it up like my screenshot below.
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edit: watch out for url encoded characters, for example %3A is actually a : so type this as a colon in your value field, CDA will encode it for you.
the customer requires a space in parts of the URL, when I enter a space where needed in the desktop admin, the resulting URL puts a %20 in place of the space. How do I overcome that? Thanks for you assistance.
a space cannot be a part of an URL, this is why the Desktop Administrator is trying to correct it.
Actually, the server should understand and translate %20 into a space.
It's because a ? should go _before_ the _first_ HTTP GET parameter in the URL, and UCCX sees only one parameter, ANI, and so it assumes it's the first one.
You'll have to insert all the parameters in your HTTP Step. I mean both 'server' and the 'form'.
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