12-09-2016 01:13 AM
Hi,
i have logged into pidgin and after trying to login into agent login panel. it is not signing in showing below error on web page
"Sign-in is taking too long. Please sign out and sign in again.."
In pidgin console showing below error message
<message from='pubsub.hq-uccx.abc.inc' to='agent002@hq-uccx.abc.inc' id='/finesse/api/User/Agent002__agent002@hq-uccx.abc.inc__L86jS'>
<event xmlns='http://jabber.org/protocol/pubsub#event'>
<items node='/finesse/api/User/Agent002'>
<item id='4bd1cc79-3aa4-482d-a766-ad6bf61b110248'>
<notification xmlns='http://jabber.org/protocol/pubsub'><Update>
<data>
<apiErrors>
<apiError>
<errorData>0</errorData>
<errorMessage>CF_GENERIC_UNSPECIFIED</errorMessage>
<errorType>Invalid Device</errorType>
</apiError>
</apiErrors>
</data>
<event>put</event>
<requestId>22aa43b2-758f-4a22-89d6-88ace94ba041</requestId>
<source>/finesse/api/User/Agent002</source>
</Update></notification>
</item>
</items>
</event>
</message>
How could i get ride of the above error to see the agent desktop panel.
Thanks,
Anil Kumar M.
12-09-2016 09:20 AM
Hi,
Finesse does not support multiple logins to the Finesse notification service, which means you cannot use pidgin and the agent desktop at the same time.
Take a look at the developer guide for the error you are getting: https://developer.cisco.com/media/finesseDevGuide4.1/CFIN_RF_S21A5A70_00_sign-in.html
Invalid Device | Attempt to sign in an agent with a multiline device without the correct Unified CM configuration for maximum calls and busy trigger for these devices. |
Invalid Device | Attempt to sign in an agent with a device that does not exist. |
Invalid Device | Attempt to sign in an agent with a device that is offline. |
Invalid Device | Attempt to sign in an agent with an extension that is not associated with the Unified CCX Resource Manager provider. |
There is something wrong with the device you are using.
Thanx,
Denise
03-24-2017 03:08 AM
Hi,
This is the same error I am getting..
Any solution for this.
03-24-2017 10:04 AM
Hi Shubham,
I assuming you didn't try the suggestions from Paul, your phone doesn't have CTI support (not configured correctly). I gave you a link on how to use mobile agent instead. Please try that.
Thanx,
Denise
03-25-2017 06:22 AM
Hi Denise,
Thanks for the update.
One more thing, can you suggest any open source softphone which supports
connectivity with uccx and finesse.
Thanks
Shubhan
03-25-2017 08:20 PM
Hi Shubhan,
Unfortunately I do not know of any. Maybe someone can chime in if they have used an opensource softphone for uccx/finesse.
Thanx,
Denise
03-26-2017 11:54 AM
There is no CTI support for non-Cisco devices so the only option you have for CCX to get started is to create a Remote CTI Port (aka Extend & Connect device).
The JTAPI / CTI device support matrix is here Cisco CTI (TAPI/JTAPI) Supported Device Matrix
Note that this covers UCM CTI support and not specifically CCX support. For that, you need to look here Unified CCX Software Compatibility Matrix for 11.5(1) - DocWiki
04-02-2017 09:47 AM
Hello Denise/Paul,
I've some more queries as listed below.
1. Can we get a audio stream of current call using finesse system? if yes
how?
2. How can I get the caller information i.e. location, name and other
fields?
3. How can I get call status, reports related to call.
If possible can we have a skype or anything else so that I can get my
doubts clear?
kindly reply soon.
Thanks
Shubham
04-03-2017 12:50 PM
Hi Shubham,
1. Can we get a audio stream of current call using finesse system? if yes
how?
[Denise] Unfortunately you cannot get the audio stream of the current call with Finesse.
2. How can I get the caller information i.e. location, name and other
fields?
[Denise] You can get the caller information from the dialog event or the javascript equivalent if you are building a gadget. Whenever a detail of the call changes, a new event will be sent. The fields that you can get is DNIS, fromAddress, call variables, participants, etc.
3. How can I get call status, reports related to call.
[Denise] The call reports can be found in CUIC. Finesse does not contain that information.
If possible can we have a skype or anything else so that I can get my
doubts clear?
[Denise] If you would like to have a 1 on 1 call, please open/purchase a developer support ticket: https://developer.cisco.com/site/devnet/support/
Thanx,
Denise
04-03-2017 11:10 PM
Hi Denise,
Suppose If I don't wanna use cisco finesse agent desktop and build my own
as per my need.
I am not getting if all the rest apis are available so that we can build
complete system on own UI.
APIs such as getting Incoming call notification, other notifications
related to caller ,etc.. seems to be not available or correct me if I
missed them.
Let me know if it is possible to do so or I'll have to create custom
gadgets and integrate them in agent desktop.
Thanks
Shubham
04-03-2017 11:51 PM
Hi Denise,
Some more queries like
1. suppose if I am logged in as a agent from my own website then how will I
get trigger for incoming call or other notifications?
2. Triage Call Log reports
3. Call Counts reports
4. Summary reports
Thanks
Shubham
On Tue, Apr 4, 2017 at 11:40 AM, Shubham Sharma <shubham.sharma@kratin.co.in
04-04-2017 09:40 AM
Hi Shubham,
For everything in the default Finesse Agent desktop layout, you can build on your own using the REST APIs & Finesse Notifications. Do note that I do not mean the Live Data gadget and the UCCX chat/email gadgets.
Incoming call notifications is the dialog notifications. The Finesse REST APIs are mostly for performing the action and getting a snapshot of the object at that moment. The Finesse notifications (XMPP) are for getting the real time events. So for your question about getting the incoming call, it would come in as a dialog notification to the agent/user. If you haven't already seen it, here is the Finesse developer guide: https://developer.cisco.com/site/finesse/docs/guides/rest-api-dev-guide/
For all of the other report items you refer to, you would need to use CUIC/Live data reports. Finesse does not hold any of the stats/reports.
Thanx,
Denise
04-05-2017 03:01 AM
Hi Denise,
Suppose if I am going with the finesse, uccx sandbox available by cisco
then can you help me with the steps right from reserving sandbox to agent
login.
Actually I've tried many times, but all the time got issues with agent
login.
Steps I followed,
1. Reserve a sandbox
2. I get all the servers i.e. uccx, pub, sub ...
3. I get the agent creds. and extension and try to login
4. At this time I get error as invalid extension or device
thanks
shubham
04-05-2017 10:05 AM
Hi Shubham,
Using the UCCX sandbox, you still need to login a phone. What you would need to use is Cisco Jabber. Here is the Windows installer: CiscoJabber-Install-ffr.10-5-6.zip - Box
After installation, you would need to login with the user Agent00x@abc.inc.
Thanx,
Denise
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