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How to send SocialMinor Chat conversation text on Finesse to Sibel CRM

anil.25.kumar1
Level 1
Level 1

‎09-11-2018 09:24 AM

Hi Team

 

I have some Finesse customization requirement and in this we have to send SocialMiner Chat conversation to Sibel CRM at the end of Chat conversation.  Please suggest how to do that? I am very new to Finesse development.

 

 

Thanks and Regards

Anil Kumar

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dekwan
Cisco Employee
Cisco Employee

‎09-11-2018 11:43 AM

Hi,

Finesse itself does not know the actual chat conversation. Finesse only knows when there is a chat available for the agent or not. It is SocialMiner that handles the chat feed and such. I do not know the nitty gritty details of the SocialMiner APIs, but I believe that you can get the chat conversation through those APIs/notifications: https://developer.cisco.com/site/socialminer/documentation/

Thanx,
Denie
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