Users are automatically subscribed to the User and Dialog nodes so they will automatically get the User notifications once that user is connected/logged in to the XMPP server.
You are on the right path to use a XMPP library. You basically have to connect/login to the Finesse notification service using the agent's credentials to start getting the events. I haven't written anything in C# .NET so I don't have any examples, but I know there are folks in the community who have. I will say that a lot of people use MatriX but it is not a free library.
In a previous article I talked about the Cards & Buttons functionality of Webex Message. It's great to send nicely formatted or interactive messages.
What if you want to learn about Cards? There is a bot that teaches you all about Cards using...
The Python library "webexteamssdk" is great but there's one part of this library that "may need better documentation". This is the ability to create cards & buttons.
Here's a card example:
How is this card setup? What compone...
(using Python and the Flask Library)
An oAuth integration allows you to have an application "do stuff on your behalf".
This is a topic that can be quite complex to understand. For that reason I created this Python code to make it as easy as possible to...
It may be easier than you think.
After some customer requests I started writing code in Python. A few days later the script was ready.
What can it do?
ADD LOGO or image to your virtual background (using a domain/email address/URL/local-file)
Contact Center Knowledge Base
The Contact Center knowledge base contains information about developer topics for Finesse and Task Routing. For one-on-one help with these products, you can open a ticket at https://developer.cisco.com/site/support/. For...