Users are automatically subscribed to the User and Dialog nodes so they will automatically get the User notifications once that user is connected/logged in to the XMPP server.
You are on the right path to use a XMPP library. You basically have to connect/login to the Finesse notification service using the agent's credentials to start getting the events. I haven't written anything in C# .NET so I don't have any examples, but I know there are folks in the community who have. I will say that a lot of people use MatriX but it is not a free library.
I think I found another one. For brevity, I'm stripping the soap headers.First, I'm creating a new line using addLine <line>
I need to have a notepad with some saved text to pop up with an incoming call hit to our call center. I am aware of the thick client screen pop gadget, I am working on seeing we can change that to fit our needs. I am unsure to change to get this working
HiWe have UCCX and are using cisco finesse. We have deployed popup screen feature on finesse and it is working fine, but we have a problem. It does not create new tab for each call that is handled and every new call over writes the call info with the new ...
Hi there, Suppose Agent001 is in Ready(userstate) state while Agent002 is in Not_ready(userstate) state. Agent002 makes call to Agent001,Agent001 answers the call & now they are in Talking(userstate) state...