How to stop agents chatting to one another IPCC Express 4.0(1)

[glenncarter]

Our Call Centre manager wants to know if there is a way to stop agents chatting to one another. He wants them only to be able to initiate chat sessions with supervisors.

If i hide the chat icon on agent desktop they cannot initiate chat sessions with supervisors when they are on calls.

[smahbub]

Try:

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_tech_note09186a00800b6a82.shtml

[crougeau]

Glenn, were you able to restrict chat between the supervisor and agent? Unless overlooked, I did not see a reference to chat in the link provided.

Do you know if logging is provided for chats?