Solved: How to trace customer choices on IVR tree

Muhammad Usman · ‎07-30-2013

Hi,

Could any one suggest me that how can i check the choices that customer picks on IVR script, i have the CLI number of customer with me.

I want to verify that customers are sent to the right queue or not depending on their choice

Anthony Holloway · ‎07-31-2013

You can see DTMF input in MIVR logs.

Here's an example of a Get Digit String followed by the caller entering a PIN number followed by pound.

14006698: May 12 19:52:22.518 EST %MIVR-ENG-7-UNK:Execute step of Task 34000037178 : CED = Get Digit String (--Triggering Contact--)

14006699: May 12 19:52:22.642 EST %MIVR-SS_TEL-7-UNK:CallID:37208 MediaId:15727018/3 Task:34000037178 Digit received: 1

14006700: May 12 19:52:22.959 EST %MIVR-SS_TEL-7-UNK:CallID:37208 MediaId:15727018/3 Task:34000037178 Digit received: 2

14006701: May 12 19:52:23.202 EST %MIVR-SS_TEL-7-UNK:CallID:37208 MediaId:15727018/3 Task:34000037178 Digit received: 3

14006702: May 12 19:52:23.437 EST %MIVR-SS_TEL-7-UNK:CallID:37208 MediaId:15727018/3 Task:34000037178 Digit received: 4

14006703: May 12 19:52:23.727 EST %MIVR-SS_TEL-7-UNK:CallID:37208 MediaId:15727018/3 Task:34000037178 Digit received: 5

14006704: May 12 19:52:23.993 EST %MIVR-SS_TEL-7-UNK:CallID:37208 MediaId:15727018/3 Task:34000037178 Digit received: #

Anthony Holloway

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