Hi Muhammad,
You can use a custom variable for this.
for example: use customvariable1.
If your IVR depth > 1 (for example, step 1: caller must select language; step 2: caller selects product ...), you can create a String variable, let's say, strChoice.
- initiate: strChoice = "" (NULL)
- at every IVR step: set strChoice = strChoice & userInput (userInput is the variable to store the user's input)
assign strChoice to customvariable1
when you want to make the check, just run the report based on customvariable1. Or query the UCCX historical DB directly (contactcalldetail table) with "originatorDN = your customer number"
If you want to check the choices in the calls that have been already made and done, I don't know any ways to do it
Cheers,
hoanghiep.
