Hi there,
Agent 1 makes call to Agent 2 and then Agent 2 Consult the call to Agent 3. This whole process of Consult call is working.The problem is coming for Transfer after the Consult.I am passing the original call ID(call ID between Agent 1 and Agent 2) which is being hold after the Consult.Simple transfer is working properly.
For transfer after consult I am passing requested action , to address , target media address according to Developer Rest API Guide.But, this is not working.After clicking on Transfer Button after Consult complete,it is showing original call Id and throwing Bad Request as [PUT localhost:70/finesse/a p i/Dialog/16858737 400 (Bad Request)]. Here 16858737 is the original call Id .
If anyone will catch this problem , please revert back.
Is there need to find call Type as Transfer?
Any clarification would be appreciated.
Thanks in advance,