How to turn on enhanced contact center to premium?

[nataliabello]

Hi, I would someone please tell me what steps should I follow to make the contact center to enhanced premium.

Thank you very much.

[anubhati]

Hi

To upgrade  from enhance to premium you will have to buy premium license for the uccx package.

I guess you can use PUT tool to perform this task or check with the licensing team by mailing to alias (licensing@cisco.com)

Product upgrade tool can be checked from the link below

http://tools.cisco.com/gct/Upgrade/order.do?allProducts=display

Hope this helps

Anuj