Hi, I would someone please tell me what steps should I follow to make the contact center to enhanced premium. Thank you very much.
To upgrade from enhance to premium you will have to buy premium license for the uccx package.
I guess you can use PUT tool to perform this task or check with the licensing team by mailing to alias (firstname.lastname@example.org)
Product upgrade tool can be checked from the link below
Hope this helps
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: