I m getting Authorization failed. Contact your system administrator ,when agent try to log to cisco finess 11.6 while CUCM is 10.5

[Ibrahim Jamil]

Hi Guys

Pls Find Attachment

I m getting Authorization failed. Contact your system administrator ,when agent try to log to cisco finess 11.6 while CUCM is 10.5

thanks

[Mike_Brezicky]

Please check the following:
Validate Tomcat certs are not expired
Run JTAPI / Data Resync

[Ibrahim Jamil]

Hi Mike

Thanks for ur reply

1. JTAPI okay between CUCM 10.5 and CCX 11.6

2. when i perform Data Re-sync , i m getting error such AXL web server is down in CUCM , but its activated and up

3. tomcat cert is valid until 2023

action i take such as utils restart sevice Cisco Tomcat on Both Appliances

pls see attachment for more detail

thanks

Ibrahim

[Mike_Brezicky]

Ok,
In UCCX, checkk the CUCM configuration and see which CUCM servers are designated for AXL Service Providers
Please check and restart the AXL web services in CUCM Unified Serviceability > Feature Services for these servers.
Verify (change if needed) the AXL and/or RmCm account has the correct password on CUCM / UCCX.

[Ibrahim Jamil]

Hi Mike

it works after upgraded cucm from 10.5 to 11

thanks a lot for replying to my hread