I want to implement a solution so my agents can work remotely and take calls.
Which is the best solution for that .
Someone suggested MRA Expressway. Any comments on this.
This is a great explanation and I hope this will defiantly work.
Don't forget Cisco IP Communicator. True it is End of sale but it isn't end of life and was/is a good option for a number of years.
CIPC reaches End of SW Maintenance (ie no more bug fixes) this September. That is the milestone people should have it replaced by a new solution by, especially since it relies on Java! Please do not consider it for a new solution/deployment.