I want to build an AA that will allow for rotating call out profiles
I have UCCX 7. what i'm looking to do is build an auto attendant script so when a caller dials in it will allow for them to reach the oncall person in a different sequence each week\ month. this will need to be triggered only by them calling the ACD access number. I know how the day of week sciprt works just not how to step up the sequencing. has anybody done this before? please respond if you have thank you.
Hello guys,As I have read the Facebook messenger could integrate with UCCX to handle chat as webchat support,. there is a webhook on Facebook that instructed us to write the CCP URL with HTTPS as a Callback URL after writing the tokens from UCCX to FB and...
You can use the CLI command 'show risdb query sip' to check the status of SIP Trunks on Cisco Unified Communications Manager (Unified CM, CUCM).
admin:show risdb query sip
----------- SIP Information -----------
Number of SIP entries: 1
I am currently working on separating our Contact Center users from our Corporate Users via LDAP Custom Filters so that we can apply specific Feature Group Template to our Contact Center users and a specific template to our Corporate users. I did not...