02-21-2005 11:07 AM - edited 03-13-2019 10:43 PM
I'm pretty sure I can figure out how to go about this, but I was wondering if anyone has an example script of the logic used to determine which queue to put a caller in based on their caller ID and a database dip.
02-23-2005 09:46 PM
Hi,
Use "Get Call Contact Info" step to retrieve the CallerID. "Calling Number" is the variable that stores the number of the originator of
the call.
Refer the Editor Step Reference Guide for more info.
http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/step.pdf
Refer Pg.No: 4-8 for using Call Contact steps
Refer Pg.No: 12-1 for using DB steps
Sample script repository is available at the following link
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_architectures_list.html
In addition you can also refer Application Developers guide for developing Database scripts
http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_0/english/admn_app/develop/index.htm
Regards
Yogi
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