Showing results for 
Search instead for 
Did you mean: 

Community Helping Community


ICM 11 Live Data deployment model

Hello Guys,

Need Some Clarification regarding the NAM/CICM deployment model, First of all what is the basic difference between a Parent/Child model and NAM/CICM model of deployment

I am planning to deploy it in the below fashion, please let me know if it make sense or there are any limitations or design flaws.

NAM-- (NAM-RGR)-(NAM-CVP'S with VRU PG'S)---As we only require our NAM to look after the IVR...

          CLient Side will have (Client-RGR)---(Client CVP'S with VRU PG'S) + client CM+(CMPG)+ (Client CTI Server)+(Client Finese)

We will have multiple clients with similar connectives.

Now how to design the instances, I am planning to have a single Domain Controller with Single instance, will that be okay or i have to create multuple, what about the facility in that case??

A RGR is mandotory for a client side as we will only handle agent conectivities at clients and the ivr will be handled at NAM site?

What do we require at AW of NAM to communicate with the client?

How Live Data will be integrated in this model.

Any information would be appreciated.

Everyone's tags (1)
CreatePlease to create content
Content for Community-Ad
FusionCharts will render here