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ICM 7.2 supervisor answer the customer call but no reporting in webview

Dear all,

I have a supervisor, now I assign a skill group for her. Supervisor logins to CTIOS supervisor desktop to answer the call and of course she can monitor agents in her team.

But when I run a historical report for that agent, I don't have any record. Please help me on this.

thank you,

Thanh

1 REPLY 1
Paulo Pereira
Cisco Employee

Hi, Thanh.

Can you specify which WebView report appears to be missing these calls?

And is this happening with all Supervisor/Agents or just this one?

-Paulo

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