ICM 7.5.9 deletes DD records older than 15 days

[Kenan Muharemagic]

Hi guys,

I have a strange thing happening with our ICM 7.5.9 installation...

The Dialer Detail table for the Outbound Option deletes the records older than 15 days...

I checked the purge jobs and they all reference registry keys which have a value of 1000 + days...

This only happens with the DD table... all the other historical tables retain the data as set in the reg keys...

I have no clue where to start troubleshooting this... anyhelp is wellcome.

[shirpati · Accepted solution]

Below is the link to check the logs if the purge cycle on HDS was successful.
http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_qanda_item09186a008020f1e2.shtml
So turn on the EMSTraceMask to ffff for rpl process on the AW and check the logs around 
mid night it should give you some clue.
Use the ICMDBA to check the size of your hds db if it is 80%+ full it will start purging
the tables.

eg trace would look like,

09:52:39 dis-rpl Trace: 80% of the available free space is used in
XX_hds database.
09:56:39 dis-rpl Trace: 80% of the available free space is used in
XX_hds database.

If you see similar messages expand the HDS db using the below link
http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a0080094927.shtml

Hope this helps.

Shirish

[Kenan Muharemagic]

Thanks for the help. The HDS reached 84% ... i expanded the hds and it is writing the data as it should.