ICM available field in script editor

[shravan hebbar]

Need to understand , while we monitor the ICM script and click on the display real-time statistics. Under the skill group section I can see various columns like - Logged on, Ready, Idle, wrap up, work not ready. Can somebody please explain me waht is the coulmn which says" IA" - which is ICM available?? and how it is different when compared to Ready column?

Thanks                  

[Gergely Szabo]

ICM Available = agent is Available, may be given a call

Ready = Agent logged in, ICM says "I can see the agent"

ICM Available != Ready in the context of the ICM Script Editor

G.