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Beginner

ICM CTIOS Agent Statistics "Today" resetting at noon

I just got a request that the CTIOS agent stats for the Today values (HandledCallsToday, AvailTimeToday, NotReadyTimeToday, etc) are resetting at midnight and noon. I've looked all over the registry settings and I can't seem to find anything that would control this value.

Anyone else come across this? Is it normal behavior?

4 REPLIES 4
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VIP Engager

Can you check the time settings on the user's computer, any chance the time is off by 12 hours?

david

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That's the first thing I thought as well, it's resetting the stats an 12pm AND 12am....that makes it confusing huh?

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Beginner

I am expirencing the exact same thing, at about noon every day agents report thier NotReady timmer has reset.

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What version are you running?

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