ICM CTIOS Agent Statistics "Today" resetting at noon

[Allen Coley]

I just got a request that the CTIOS agent stats for the Today values (HandledCallsToday, AvailTimeToday, NotReadyTimeToday, etc) are resetting at midnight and noon. I've looked all over the registry settings and I can't seem to find anything that would control this value.

Anyone else come across this? Is it normal behavior?

[david.macias]

Can you check the time settings on the user's computer, any chance the time is off by 12 hours?

david

[Allen Coley]

That's the first thing I thought as well, it's resetting the stats an 12pm AND 12am....that makes it confusing huh?

[Mark Pareja]

I am expirencing the exact same thing, at about noon every day agents report thier NotReady timmer has reset.

[Omar Deen]

What version are you running?