ICM MENU Micro app does not accept CED

[Ayodeji Okanlawon]

Hi all,

I am just creating a basic Menu script with options 1 and 2.

Options 1 is set to go to another script and likewise option 2.

When the prompt plays and I press either option, the call prompt just continue playing and after 2 repeatitions it drops off.

Attached is my script screen shot and my Network VRU script screen shot, also my vxmlgateway sh run

Not sure what else to look for..

I had a look at CVP logs and here is wha I see.. (I am not sure where ASR comes in here as ICM keeps trying ASR server)

switch_leg_dnis=5555557000 switch_leg_ani=6105 calllegid= scriptid=m,CCScheduledAskTime requestid=1  >>STATE: isTabular=false isWriteable=false cursor=-1 

1655: 172.16.5.5: Jun 14 2011 03:08:19.368 +0100: %CVP_8_0_IVR-7-CALL:  {Thrd=http-8000-2} VXMLManager:generateVXML: CALLGUID=24663980000100000000003E040510AC Generated VXML from template 'GetDigits.template' for client: 172.16.5.8 clientType: IOS 

1656: 172.16.5.5: Jun 14 2011 03:08:27.685 +0100: %CVP_8_0_IVR-7-CALL:  {Thrd=http-8000-2} VBServlet:service: HTTP Request from 172.16.5.8: { CALL_ID=24663980000100000000003E040510AC, MSG_TYPE=CALL_RESULT, CALL_SEQ_NUM=1, ERROR_CODE=MEDIA_RESOURCE_ASR(31) } 

1657: 172.16.5.5: Jun 14 2011 03:08:27.701 +0100: %CVP_8_0_IVR-3-CALL_ERROR:  CALLGUID=24663980000100000000003E040510AC DNIS=88888888881032 ASR Error:(MEDIA_RESOURCE_ASR(31))    (Client: 172.16.5.8) [id:3023]

1658: 172.16.5.5: Jun 14 2011 03:08:27.701 +0100: %CVP_8_0_IVR-3-CALL_ERROR:  CALLGUID=24663980000100000000003E040510AC DNIS=88888888881032 Primary ASR Server has failed. Trying Backup ASR Server [id:3023]

1659: 172.16.5.5: Jun 14 2011 03:08:27.701 +0100: %CVP_8_0_IVR-7-CALL:  {Thrd=http-8000-2} CallResultHandler:CallResult_invoke: CALLGUID=24663980000100000000003E040510AC Resending response (bSeqNumResend=false bMediaErrResend=true): [Response: type=M CALLGUID=24663980000100000000003E040510AC requestId=1] 

1660: 172.16.5.5: Jun 14 2011 03:08:27.701 +0100: %CVP_8_0_IVR-7-CALL:  {Thrd=http-8000-2} VXMLManager:generateVXML: CALLGUID=24663980000100000000003E040510AC Generated VXML from template 'GetDigits.template' for client: 172.16.5.8 clientType: IOS 

1661: 172.16.5.5: Jun 14 2011 03:08:36.128 +0100: %CVP_8_0_IVR-7-CALL:  {Thrd=http-8000-2} VBServlet:service: HTTP Request from 172.16.5.8: { CALL_ID=24663980000100000000003E040510AC, MSG_TYPE=CALL_RESULT, CALL_SEQ_NUM=1, ERROR_CODE=MEDIA_RESOURCE_ASR(31) } 

1662: 172.16.5.5: Jun 14 2011 03:08:36.143 +0100: %CVP_8_0_IVR-3-CALL_ERROR:  CALLGUID=24663980000100000000003E040510AC DNIS=88888888881032 ASR Error:(MEDIA_RESOURCE_ASR(31))    (Client: 172.16.5.8) [id:3023]

1663: 172.16.5.5: Jun 14 2011 03:08:36.143 +0100: %CVP_8_0_IVR-3-CALL_ERROR:  CALLGUID=24663980000100000000003E040510AC DNIS=88888888881032 Backup ASR Server has failed. Sending error to ICM. [id:3023]

1664: 172.16.5.5: Jun 14 2011 03:08:36.143 +0100: %CVP_8_0_IVR-3-CALL_ERROR:  RunScript Error from 172.16.5.8 [MEDIA_RESOURCE_ASR(31)] CALLGUID: 24663980000100000000003E040510AC DNIS=88888888881032 {VRUScriptName: 'm,CCScheduledAskTime' ConfigParam: '1-2'} [id:3023]

[Ayodeji Okanlawon]

gateway sh run

Here is the output of my VRU PIM logs..

PG->VRU:RUN_SCRIPT_REQ(243 bytes):DID=123 SendSeq#=1 InvID=1 ScriptID=m,CCScheduledAskTime ScriptConfig=1-2 ANI=6105 CED= RCK=4167143 RCKDay=149913 RCKS

VRU->PG:RUN_SCRIPT_RESULT(32 bytes):DID=123 SendSeqNo=2 InvID=1 ResultCode=0 CED=-1

VRU Set ECCVar:2=31

ToRouter_ScriptResp:SCRIPT_RESP  RCID=5001 PID=5000 DID=123 DIDRelSeq#=2 InvokeID=34 ResultCode=0 CED=-1

It shows CED=-1, imlying that no CED was entered? Does that suggest that the gateway is not accepting DTMF input?

[Amer rajai Sha'er]

Hello,

Is the configuration param on the menu option is 1-2,N,5,2,2,N ???

Amer

[Ayodeji Okanlawon]

Hi Amer,

No the the configuration parameter as shown in the screen shot attached is "1-2"

[Ayodeji Okanlawon]

Please guys any help with this. It looks as though the vxml gateway is not accepting the digit as I enter them. CVP logs keep showing CED=-1

How do I troubleshoot why the gateway is not accepting digits or see the dtmf digits been entered while the prompt is playing

[david.macias · Accepted solution]

do you have user.microapp.input_type set to D?

david

[Ayodeji Okanlawon]

No I dont.. I have the user.microapp.caller_input. and when I added input_type it worked. Wao!!!! I thought caller_input is what I needed

[david.macias]

Awesome, glad it was such an easy fix.

david

[Javier Cuadros]

Hi,

Actually i'm having an issue like yours, when customer dials 1 or 2 get transfered correctly, the issue is that when customer does not dial any option the call is dropped. do you know if there is any way to route the call to a default option in case customer does not dial any number?

thanks.