02-14-2019 03:25 AM - edited 03-15-2019 06:45 AM
We are running ICM 10.5 with Finesse 10.5 ..Created a ICM script where it works fine ..but when call goes to Skill group node ...Agent from Ready state goes to Reserved state ..instead of goes to talking ....after few seconds Agent again go back to Ready state ...I am making any mistake in Script..attached is the script snap & script
02-14-2019 03:41 AM
02-14-2019 09:00 PM
Hello Ramamoorthy,
There was IP address issue with the SIP trunk created between CUCM & CVP ..after entering correct IP address Script working fine ..n not calls are answered by Agents
02-14-2019 07:21 AM
02-14-2019 09:02 PM
Hello Omar,
There was IP address issue with the SIP trunk created between CUCM & CVP ..after entering correct IP address Script working fine ..n not calls are answered by Agents
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